A public organigation like Loksatta should not have anything hidden from the public. There may be some exceptions which I am not aware as of now. Making information public is not just for the sake of people who wants to view it, but for the sake improving process of those activities.
Let tell you this through an example..
Consider that loksatta has decided to put a web based ticket system for every communication they received aither through phone, email, website. That means every thing is logged and assigned to some person. That person need to respond to it and change the status of the ticket.
Now, consider that this system is open and anyone can read and see status of all tickets.
Now tell me, will such system help Loksatta?
According to me it helps Loksatta to gain new followers in a massive way. We all have seen power of information sharing in the sussess of orkut, facebook, twitter etc. this step takes it one step ahead.
I will be able to find why i did not get reply to all my mails.
And will know how to fix it.
Now how to convince loksatta leadership to setup this system?
Any ideas guys?
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